Collage Maker 15 Jan 2023 08.20 AM

Murang’a Residents Furious after county government digital tax payment inconvenience them

  • Murang’a county government
  • Murang’a county government jobs
  • Murang’a county tax collection
  • Murang’a county and Safaricom Mpesa

Murang’a county government jobs unveiled. Just a few days after Murang’a county government unveiled its new digital tax payment, its residents is not happy with the platform since its causing them alot of inconvenience. The digital revenue collection system was launched early January 2023 in partnership with Safaricom Mpesa. The platform is expected to boost traders revenue collection and mending loophole that has been there between revenue collectors and traders. However the system didn’t sit well with the county residents because of its inconveniences

Murang'a county jobs
A photo of Murang’a county government headquarters Source UTM

How does the system work

For those using smartphones and computer, users can just login and make payments to the paybill. The problem comes when people tries to using the system’s shortcode. The code uses airtime to process payment. The Safaricom shortcode uses airtime, and on top of that you must have money in your mpesa. According to complains we sampled from different areas of the county, many cried because at some point they didn’t have money in their Mpesa and couldn’t deposit to various reasons. Some uses also complained that the usage of airtime is a real headache because they couldn’t recharge they simcards due to Okoa jahazi loans of upto ksh 500.

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Murang'a county governor Irungu Kangata addressing the press during a past event.
Governor Irungu Kangata (Murang’a) addressing the press during a past event.

They now demand the County government to make the shotcode free to ease their payment of revenues.  “Sometimes tuko na na mkoponya airtime na lines zetu zimefungwa kwa sababu hatujalipa. Sasa inakua ngumu sana kulipa kanju” Mama Jane explained to us. Many want Murang’a county government to copy Kirinyaga county government where they use ATR like machines to collect cash revenue from traders conveniently

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